Meet Rachel · Office Manager & 24/7 Receptionist
Rachel keeps your office running and your website selling. Who's in, what's signed, where the policy lives, and every lead that lands at 2am. One hire, two jobs done.
Never sleeps, never takes holiday, never forgets a lead.
The problem
Every founder wears the office admin hat. Nobody chose it.
Who's in. Which policy is current. Whether the contract came back. Why the website enquiry from last night never got a reply. None of it is hard. All of it lands on you, one ping at a time.
It leaves you feeling like the office's search engine instead of the person running the business. And you shouldn't need to hire a full-time person just so questions have somewhere else to go.
Your notifications, a normal Tuesday
5- PriyaIs Dave in today? Can the 2pm still happen?9:12
- New starterSorry, who do I ask about expenses?10:40
- TomWhich version of the holiday policy is the right one?11:05
- SalesDid Meridian ever sign that NDA?14:26
- WebsiteVisitor asked about pricing at 23:48. No reply.Yesterday
Meet your guide
Hi, I'm Rachel. I'll take the hat.
You didn't start a business to be the person who knows where the logo pack is. I keep track of who's in, keep policies current, get documents signed and file everything where people can find it. And while the office sleeps, I answer your website, qualify the visitors and book them into your calendar.
- Two jobs
- Office Manager and 24/7 Receptionist
- Hours
- Every hour, including 2am on a Sunday
- Billing
- On your one Draftr invoice
What she handles
One hire. Two jobs you've been doing yourself.
Office Manager
Your office, on autopilot.
Rachel handles the coordination nobody was hired to do, so questions stop landing on you.
Knows who's in, every day
Rachel tracks live attendance, working-from-home status, annual leave and office closures in one view.
The benefit: Your team stops guessing. No more “is Dave in today?” pings, and no more checking three calendars and a WhatsApp group to find out if the 2pm can happen. New starters know exactly who to ask for what. Managers plan meetings around who's actually available, not who they think is available. On a snow day or a late arrival, Rachel tells everyone before anyone has to ask.
The company brain
People directory, org charts, company facts, glossary and how-to guides. Always accurate, always to hand.
The benefit: One answer, one source, zero drift. When someone asks “who owns the Nimbus account?” or “how do I expense a train ticket?”, they ask Rachel and get the same correct answer every time. New starters self-serve their first weeks instead of interrupting colleagues. Knowledge stops living in one person's head and walking out the door when they leave. Your org chart updates itself as the team changes, so it's never six months out of date.
Policies without the chasing
SOPs, policies and templates stored, versioned and distributed from one place.
The benefit: Everyone gets the right version, every time. No more decisions made from a 2022 PDF someone found on a shared drive. When a policy changes, Rachel distributes it, so you don't chase thirty people to confirm they read it. When an auditor, client or insurer asks to see your maternity policy, it's found in seconds, not an afternoon.
Get documents signed
Send, track and manage document signing end to end.
The benefit: Contracts, NDAs and agreements go out in one click, and you can see at a glance who's signed and who hasn't. No printing, no scanning, no “it's in the post”. Deals, hires and partnerships stop stalling on paperwork. Nothing expired, nothing lost.
Everything filed
Company files organised and searchable.
The benefit: Nothing lives in someone's inbox ever again. The logo pack, the signed contracts, the insurance certificates: people find them in seconds instead of asking the same person the same question every week. That person, often you, gets hours of their week back.
Plan the day
A daily planner that pulls the office's moving parts into one view.
The benefit: You start the morning knowing what's happening (who's off, what's due, what needs chasing) before your first coffee, instead of discovering it at 4pm. Deadlines and cover arrangements stop being surprises.
24/7 Digital Receptionist
Your website, finally answering back.
The front desk most small businesses never had, open at 2am on a Sunday.
Never miss a lead again
Rachel answers pre-sales questions on your website chat instantly, 2am on a Sunday included, and captures the visitor's name, email and phone.
The benefit: Most businesses lose the visitors who arrive outside office hours. Those people were ready to talk, and now they're someone else's customer. Rachel answers them while they're still interested, captures their details with proper marketing consent, and hands you the lead. Your website stops being a brochure and starts being a funnel.
She spots the buyers
Rachel flags buying intent and qualifies every enquiry, so your team works the hottest leads first.
The benefit: Your sales day starts with a ranked list of warm, qualified enquiries instead of tyre-kickers. Less time triaging, more time closing. Because Rachel asks the qualification questions consistently, every lead arrives with the same information, and your pipeline finally compares like with like.
She books the meeting
Visitors are guided straight to your booking page while their interest is at its peak.
The benefit: The moment between “I'm interested” and “let's talk” is where most leads die. Rachel closes that gap: conversation becomes calendar entry, with no “I'll email you next week” limbo. More meetings booked, fewer leads cooling off in a spreadsheet.
Straight into your CRM
Every chat becomes a lead record (contact, company, deal) logged and tracked for follow-up.
The benefit: Nothing slips through the cracks, because nothing depends on someone remembering. Every conversation is recorded with who said what and where it stands, so follow-up is a checklist, not a memory test. You can finally answer “how many leads did the website bring in this month?” with a number, not a shrug.
The plan
Three steps to an office that runs itself.
- 1
Tell us how your office runs
A short call about your team, your policies and your website. No forms, no workshops.
- 2
Rachel moves in
She connects to your calendars, files and website chat, and learns the company brain from what you already have.
- 3
You get your week back
The questions go to Rachel. The leads come to you. You approve, she handles the rest.
Why businesses love her
Two ways next month could go.
| Without Rachel | With Rachel |
|---|---|
| A part-time receptionist you can't afford full-time | A full-time one, for a fraction of the cost |
| Website enquiries going cold overnight | Every visitor answered, qualified and booked in |
| “Where's the policy? Who's off today?” all day, every day | One place everyone checks first |
| Paperwork stalling deals and hires | Sent, signed and tracked in a click |
| Admin eating your week | Rachel runs the coordination; you run the business |
Rachel replaces the office admin hat every founder wears, and the receptionist desk most small businesses never had.
Hand Rachel the admin. Keep the business.
Your office running smoothly and your website answering every visitor. Tell us how your office works and we'll show you Rachel doing it.